Refund policy

Returns & Refunds

Due to the nature of our handmade bath, body, and personal-care products, we are unable to accept returns or exchanges on opened, used, or tested personal-care products for hygiene and safety reasons.

Damages & Order Issues

Please inspect your order when it arrives. If your order arrives damaged, defective, incorrect, or is missing an item, please contact us by email at: sproulhomestead@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable. We will review the issue and work with you to make it right.

Unopened & Unused Items

If you would like to request a return of an eligible unopened and unused item, please contact us within 14 days of delivery. Items must be unused, unopened, and in their original condition and packaging. Returns must be approved before being sent back to us. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns on opened or used bath, body, skincare, or personal-care products; custom or personalized orders; gift cards; or final-sale items.

Please contact us if you are unsure whether your item is eligible for return.

Cancellations & Order Changes

If you need to cancel or make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we may be unable to cancel or modify it.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.

Questions about an order or return can be sent to our email: sproulhomestead@gmail.com